My Clinical IT Outsourcing India trip: Day 2

My second day in India (the first full day that I wasn’t half asleep) went well. I had to drive from my hotel in Old Bombay to the outsourcer’s office to New Bombay, which couldn’t have been more than 15-20 miles away but took 90 minutes to get there due to traffic. And the driver said that the traffic was good. And, the monsoon season hasn’t kicked in yet. Yikes!

The story is that roads in the city of Bombay were created during a time when owning a car was not something the average man did. Given the recent booming economy and growth in personal and disposable income, though, many people with even modest jobs can afford cars and it’s created gridlock in many areas of town.

My roughly 90 minute trip again took me through areas of town that looked like they have changed for decades into areas that are literally months old. Once I arrived at the offices in New Bombay I was pleasantly surprised by my surroundings: generally modern looking offices, open work spaces, full air conditioning, and good conference rooms with excellent connectivity and IT staff. It’s like any other “first world” office building so getting down to business was easy.

I spent most of the day talking with engineers, testers, product managers, and some junior architects. Everyone spoke english so well and the offices were similar to what we’d see in the States so I almost forgot I was in India talking tech. We talked about RFID, mobile solutions, open source, and some specific clinical applications. Each of the engineers was articulate, very business oriented, and eager to speak to me. They answered questions directly and easily and I was impressed that each of the engineers was much more focused on the what (the business problems they were solving) than the how (the technology). They were quite knowledgable in technology and I will be diving deeper today and tomorrow but if these guys represent the status quo in India’s outsourcing shops India’s made it pretty far in a short period of time and they’ve got a great future.

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3 thoughts on “My Clinical IT Outsourcing India trip: Day 2

  1. 90 minutes to get there due to traffic What is the broadband VPN availability there? Is management distrustful of a distributed development structure? Just curious about the culture. I think it is interesting how often US management is uncomfortable with ( read: lacks the skills to manage ) a suggestion re: telecommuting but they are willing to move an entire project to another geography. I’m interested because I think telework could really help with rural economic development in the US ( think about all that legacy paper digitization and transcription ) but I pretty rarely read about such initiatives in the press. About seventy percent of persons with disabilities in the US are shut out of the workforce because of a lack of accessible transportation but home offices with assistive technology connected via BVPNs would seem like a helpful idea. Too bad fedgov and US corps don’t seem to share the vision of total employment of PWDs.

  2. Broadband VPN is rougly as good as ours (maybe better) but only in certain areas of the country. Telecommuting is not very common because of security reasons (they are pretty serious about keeping customer records at locked-in locations where you can’t even easily get laptops in and out). This is a good thing, IMHO.

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