Cerner vs Epic from a customer's point of view

November 30, 2005

HISTalk mentioned a recent Cerner vs. Epic discussion on their forum. It’s a wonderful example of what an end-user or customer view of a product comparison should look like. I like the idea of forums to ask questions publicly (I get emails asking questions often which I post answers to online sometimes). I’m thinking of adding forums at my new HITSphere health IT blogs aggregator and specialty search engine. Let me know what you think either via email or comments here.

  • CodeGoose

    Looks like you need to get this thing going so I guess I will be the first.

    EPIC will do to Cerner what Java did to SmallTalk…)

  • http://here Jill Wohletz

    Why do you think that? I’m curious to know. I take it you have personally used both systems and worked with the whole integrated solution, but are you looking at it from an IT perspective,a clinical perspective, as well as financial. Give me some examples, where you think cerner needs help and where epic shines.

  • Hospital DBA

    I have to agree with CodeGoose. At the hospital I work at we currently use both systems. Provided that nothing changes with Cerner, Cerner is going to be the next GM. Here at our hospital, Epic may not shine so much, but they do listen to customers, work towards customization, and help to layout a solid base of certified professionals who are able to tackle issues themselves. Cerner is unbending, rigid, and uses politics rather than know how. It’s obvious they don’t have our hospital’s best interests at heart. I know that our technical expertise in databases for example far exceeds there’s yet, we must implement Cerner’s mistakes because they are printed in the manual. Cerner may strive in the good-ol-boys department when it comes to talking with upper management, but it’s days are numbered.

  • Julia Muntzen

    Cerner the next GM. Don’t bet your paycheck! When you speak of Rigid Epic is very rigid and unforgiving. Cerner is customizable. Depends on how the customer buys cerner. Cerner apps are ala carte and you have to know this when you go into the purchasing contract to be able to get what you need. Cerner by far is better than Epic will be for a long time. Just ask any of the hospitals that have implemented Epic or Cerner. Cerner is much easier to learn, have a much more friendly and easier on the eye gui. Epic is discombobulated and you waste time teaching yourself the apps and fixing epics recommendations! Unless you work with the products and not as a DBA or IT professional you have no idea…Usability is the name of the game and Cerner wins this hands down.

  • Jojo

    What are you smoking? Cerner is a joke. Their application is difficult to install and implement.. Their technical Documentation and SUPPORT JOKE!!! In this Hospital I am in we have both EPIC and CERNER and we are converting all CERNER TO EPIC!!!!.. If I EPIC was not in the picture and I had a choice between Cerner and Meditech I would go with MEditech.. Cerner would be the last software I woud choose..

  • jlm

    Cerner is an inconvenient system in the lab. Comments are not straight forward such as criticals-it will cause more patients' probkems than help them! Support is not there. They refuse in most cases to help cutomer customize.

  • Angeldoccie2003

    Are you kidding??? Epic is the joke….We love Cerner

  • Cindyloo1978

    why is cerner software difficult to sell?

  • Cindyloo1978

    Jojo, I’m interest in why their application is difficult to install and implement or sell? Can you give me a little bit more example of what you mean? 

  • Heather Johnson

    Take it from someone who has worked for Cerner and is now Epic Radiant certified.. Epic has a certification process.. Cerner does not. Period. Training is Key to a successful implementation….

  • RNbyprofession

    Have worked at different jobs with different LIS. EPIC by the far is the worst software Ive ever encountered. Not user friendly at all.

  • Lex-Man

    I am work for in the UK for the NHS where we use Cerner. From an administration perspective it’s horrible firstly it’s incredibly slow often taking upwards of five seconds to process a key press. Also the GUI is a mess even doing the simplest task is incredibly convoluted. We’ve had a number of updates to add features each update has added another layer of crap we have to get through to accomplish any given task. My guess is that Cerner don’t have any real design process and are just adding features using a heroic coding method.

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