What if medical care came with a 90-day warranty?

Geisinger Health Systems is serious about improving the quality of care. This was in the New York Times today:

What if medical care came with a 90-day warranty?
That is what a hospital group in central Pennsylvania is trying to learn in an experiment that some experts say is a radically new way to encourage hospitals and doctors to provide high-quality care that can avoid costly mistakes.
The group, Geisinger Health System, has overhauled its approach to surgery. And taking a cue from the makers of television sets, washing machines and consumer products, Geisinger essentially guarantees its workmanship, charging a flat fee that includes 90 days of follow-up treatment.
Even if a patient suffers complications or has to come back to the hospital, Geisinger promises not to send the insurer another bill.
Geisinger is by no means the only hospital system currently rethinking ways to better deliver care that might also reduce costs. But Geisinger’s effort is noteworthy as a distinct departure from the typical medical reimbursement system in this country, under which doctors and hospitals are paid mainly for delivering more care — not necessarily better care.

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3 thoughts on “What if medical care came with a 90-day warranty?

  1. We should ask ourselves why Heathcare can’t follow other free-market initiatives.

    In any case – Bravo to Geisinger for fresh thinking, and looking outside the box… keep the ideas coming.

  2. I am not surprised to see the continued innovation coming out of Geisinger. This East-Coast hospital was one of the first East of the Mississippi to purchase ScheduleRx, one of our web-enabled staff scheduling tools for pharmacy departments. Slower technology adoption rates on the East Coast make their case even more unique. Kudos to Geisinger and thanks for picking up on this story.

    Best,
    Nancy Janzen
    Maplewood Software

  3. fascinating post. Geisinger is definitely thinking outside the box, but at the same time the idea is so simplistic it’s a wonder no one has thought of it before.

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